General conditions of sale

Reservation Terms and Conditions – Brit Hotel Aux Hortensias Lannion

The use of this website implies full acceptance of our terms and conditions. By using this site, you acknowledge that you are of legal age and capable, and you guarantee the truthfulness and accuracy of the information provided. Any fraudulent or infringing use on your behalf or on behalf of a third party may result in a refusal of access to our services and potential financial liability. These terms and conditions apply to any use of our website brithotel.fr. The offers and terms and conditions presented are valid on the day of consultation. They are periodically updated; however, any booking made will be honored on the date of stay under the specified conditions.

Upon each booking, a confirmation number will be provided to you. It will be necessary for you, if needed, to cancel or modify your reservation or for any communication with Brit Hotel Développement or the hotel.

You can book on the brithotel.fr website until the day of arrival. There is no limitation in advance (except for special offers that may require a minimum notice) as long as rates and availability are provided.

You can also contact our reservation center at the following telephone number: 0825 000 460 (€0.15 including tax/minute) from a landline in France. If you are making a late reservation for the same evening, we advise you to call the hotel directly.

Check-in and check-out times vary from one hotel to another. However, we recommend that you verify these check-in and check-out times at the time of booking.

If you book a room, it will be assigned to you regardless of your arrival time. However, in the case of arrival after 7 p.m., we recommend that you contact the hotel by phone so that, if necessary, the access code to the hotel can be provided to you, or the hotel can be informed of your late arrival and make necessary arrangements. If you fail to do so and encounter an issue upon your arrival at the hotel, neither Brit Hotel nor the hotel can be held responsible.

All orders are guaranteed by credit card, except in the case of a reservation via a loyalty account with Oli Family status, or in the case of a Brit Hotel reservation such as a business trip subject to a contract between the company and Brit Hotel Développement.

In the case of a flexible reservation: the credit card will not be charged; it serves as a guarantee for your reservation, but payment for the stay is made directly at the hotel on the day of arrival or departure (according to the policy specific to each establishment).

In the case of a non-cancelable/non-refundable reservation: The credit card will be charged the full amount of the stay (excluding options) on the day of booking.

Services Room descriptions at Brit Hotel Lannion Perros:

Double room - standard category:

• 15m² room, potentially more noisy as it is located on the roadside with passing corridor,
• Only on the first floor of the main building,
• Double bed 140x200 with 25cm thick mattress + mattress topper, one pillow per person, desk,
• Desk area,
• Small shower room with shower curtain and toilet,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

Double room - comfort category:

• 20m² room, located on the quiet courtyard side,
• Ground floor or first floor of the main building,
• King-size bed 180x200 (1 double bed or 2 single beds), 25cm thick mattress + mattress topper, 2 pillows per person (1 soft + 1 firm),
• Balcony or private terrace equipped with garden furniture + 2 relaxation armchairs,
• Desk area,
• Shower room with separate toilet,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

Double room - comfort category PMR labeled Tourism & Handicap (4 disabilities):

• 20m² room, located on the quiet courtyard side,
• Ground floor of the main building,
• King-size bed 180x200 (1 double bed or 2 single beds), 25cm thick mattress + mattress topper, 2 pillows per person (1 soft + 1 firm),
• Private terrace equipped with garden furniture + 2 relaxation armchairs,
• Desk area,
• Fully equipped Italian-style shower room for people with reduced mobility with toilet,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

Triple room - standard category:

• 15m² room (access via the terrace),
• Ground floor,
• 3 single beds 90x200 with 25cm thick mattress + mattress topper and one pillow per person (on request 1 double bed + 1 single bed),
• Private terrace equipped with garden furniture and 2 relaxation armchairs,
• Shower room with separate toilet,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

Family room - standard category:

• 15m² room,
• Ground floor or first floor without terrace or balcony,
• 1 double bed 140x200 with 25cm thick mattress + mattress topper and one pillow per person + 2 single beds 80x200 (or 2 double beds), 1 pillow per person,
• Desk area,
• Shower room with toilet,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

Family room - comfort category:

• Room located in the 2nd building of the hotel, on the ground floor with private access and closed parking,
• 1 king-size bed 180x200 with 25cm thick mattress + mattress topper and one pillow per person + 2 bunk beds for children under 16 years old (possibility of 2 single beds 90x200 + 2 bunk beds),
• Private terrace equipped with garden furniture and 2 relaxation armchairs,
• Shower room with toilet,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

Family room - superior category = the apartment:

• Apartment located in the 2nd building of the hotel, on the ground floor with private access and closed parking,
• Room with king-size bed 180x200 with 25cm thick mattress + mattress topper and one pillow per person + storage wardrobe and large screen TV,
• Living room with table + 4 chairs + 1 trundle bed (double bed 140x200), large screen TV, 2 pillows per person,
• Private terrace, garden furniture, 2 sun loungers,
• Fully equipped kitchen (refrigerator, microwave, electric hob, oven, kettle, filter coffee maker, crockery and cutlery),
• Large shower room with toilet,
• South-facing terrace with daybed, 2 relaxation armchairs and 2 sun loungers,
• Curtains + roller shutters,
• Bed linen, towels, eco-label certified washing gel, eco-natural tissues/toilet paper, electric hairdryer, towel dryer.

 

 

 

Rates

The rates indicated are per night. To benefit from the best rates, please book directly with the hotel.

Reservation Guarantee / Payment Terms / Deposit

- Pre-Authorization as Deposit:

   - Two days before your arrival, you will receive an email requesting a pre-authorization of €150 as a deposit. Due to increasing incidents of theft, damage, and misconduct, a deposit of €150 is required. If the pre-authorization is not completed via this link, we will ask you to do it upon arrival. The pre-authorization will be released after verification by staff or management a few hours after your departure, following verification of the accommodation used.

- Payment of Stay:

   - The full amount of the stay will be requested at the hotel reception (nights + options) before being accompanied to your room. Payment for extras and additional services (e.g., bar, restaurant) will be made upon invoice issuance on the day of your departure.

- Payment Methods:

   - Only the following payment methods are accepted: Mastercard, Visa, Paylib, contactless payment, cash, American Express, holiday vouchers. Holiday vouchers are only accepted for direct bookings by phone at +33 2 96 48 75 39, up to 80% of the total amount. They are not accepted for bookings made online (through online travel agencies such as Booking, Expedia, Hotels.com). Due to numerous unpaid bills, bank checks are not accepted.

Rates / Cancellation / Promotions

- Flexible Offer:

The Hotel adjusts rates according to supply and demand. By default, you benefit from the flexible rate. Your reservation will be pre-authorised in full at the time of booking. This amount will be released automatically after 7 days or released if you cancel within the free cancellation period.

You can cancel your booking free of charge up to two days before arrival. After this time, 100% of the stay will be charged. These deadlines are counted from the customer's arrival date.

Cancellation conditions applicable to all rates, except special rates specifying particular cancellation conditions.

- Non-Refundable Offer:

   - This offer is non-cancellable, non-refundable, and therefore not modifiable. At the time of booking or within 24 hours of booking, you will receive an email to pay for your stay in full (nights + options). Once payment is made, the reservation will be confirmed. If payment is not made within 24 hours, the flexible rate will apply.

- Cumulation of Offers:

   - The accumulation of offers is not possible (e.g., payment by holiday vouchers for the non-refundable offer or payment via online travel agencies and payment by holiday vouchers).

- Cancellation:

   - In case of cancellation, please notify your online travel agency (e.g., Booking, Expedia, Hotels.com) to cancel the reservation or the hotel reception if you booked directly. Please adhere to the specified cancellation deadlines. The management reserves the right to request cancellation justification via email. We will refund the deposit taken on your credit card two days prior to your arrival.

- Non-Appearance (No-Show):

   - In case of non-appearance (no-show), the total amount of the reservation will be charged.

Hotel Arrival & Departure

- Reception Opening Hours:

   - Rooms are available to guests from 4:00 PM to 8:00 PM. The preceding time is dedicated to room and common area cleaning, COVID-19 disinfection of rooms, and a complete verification of the entire establishment by management.

- Arrival Outside Reception Hours:

   - We ask for an estimated arrival time between 4:00 PM and 8:00 PM. If you wish to arrive outside of these hours, we will ask you to pay the balance of your stay (e.g., tourist tax, breakfast, drinks, meals, late check-out, baby cot). We will send you a secure payment link by email to settle the balance of your stay. Once payment is made, we will send you all the information related to your accommodation by email.

 

 

Options available during your stay:

 

- **Kettle Rental**:

   - Guests who wish to enjoy a hot beverage in their room can request the rental of an electric kettle. Inquire at the reception desk, subject to availability.

- **Ironing Kit**:

   - An ironing kit (iron + ironing board) is available at the reception desk, subject to availability.

- **Laundry Service**

- **Linen Refreshment**

- **Baby Cot**

 

Quiet Hours:

We kindly ask our valued guests to respect the tranquility of the neighborhood. Please speak quietly in the rooms and hotel corridors. For the peace and quiet of the establishment, all noise must cease between 10:00 PM and 7:00 AM. Any disturbance, even during the day, is prohibited. Guests causing disorder or disturbance in any form may be expelled from the hotel without refund of the current stay.

 

Dining:

- **Breakfast Buffet**:

   - Breakfast is served as a buffet with both sweet and savory options. You can enjoy a wide selection of products, including homemade, regional, and 100% French items.

      - From Tuesday to Friday, it is served from 6:45 AM (or 6:30 AM upon request on the day of your arrival) until 10:00 AM.

      - On Saturdays, Sundays, Mondays, public holidays, and during the summer season, breakfast starts at 8:00 AM. We kindly ask our guests to arrive by 9:30 AM at the latest to fully enjoy the wide selection of local, homemade, quality, 100% French, sweet, savory, and vegan products.

   - Due to limited seating in the dining area, you may be asked to choose a time slot for breakfast every 30 minutes.

   - Buffet items are for on-site consumption only.

- **In-Room Breakfast**:

   - You can request a breakfast tray to enjoy in your room. Please inquire about pricing at the reception desk.

- **Takeaway Breakfast**:

   - It is possible to order a takeaway breakfast. Please inquire about pricing at the reception desk.

- **Picnic Basket**:

   - The hotel offers a picnic basket for your outdoor lunch. Please inquire about pricing at the reception desk.

- **Dining Outside the Hotel**:

   - During peak times, we highly recommend booking restaurants before your arrival. Simply follow our recommendations: discover our favorite restaurants easily from anywhere with our hotel's welcome booklet https://notre.guide/brit-hotel-lannion-perros in the dining section.

- **Dinner at the Hotel Restaurant**:

   - The hotel offers a dining solution, such as:

      - A range of dishes prepared by a local Breton chef

      - A wide selection of artisanal pizzas

   - Business guests staying at the hotel on a half-board basis are invited to dine between 6:45 PM and 9:15 PM. Beyond this time, we will prepare a meal tray for you to enjoy in your room.

   - Business guests can dine at the Roan restaurant. The restaurant will provide you with a receipt for the meal, which you must present at the reception. The Roan is open from 7:00 PM to 8:25 PM. Any drinks consumed at the restaurant must be paid for at the hotel. The restaurant is closed on Friday evenings, Saturdays, and Sundays.

 

Non-Smoking Establishment / No Vaping:

For safety reasons and out of respect for everyone, smoking or vaping is strictly prohibited in the rooms, including semi-open private verandas/terraces on the ground floor. The reception area and dining room are also non-smoking. In case of non-compliance with the smoking or vaping ban in the rooms, a fee of 50 euros will be charged for each occurrence noted by the hotel staff.

 

Use of Private Terraces/Balconies:

Private Terrace or Balcony:

Attention! Follow our advice: do not leave any personal belongings or valuables visible from the outside. The establishment disclaims all liability in the event of theft, loss, or damage during the client's stay. Please do not touch the windows of the terraces of rooms 1 to 6. These have been blocked at the request of the security commission and the fire department.

 

Parking - Parking:

The establishment has free parking spaces. They are located all around the main building and in the Nivern Bihan dead-end, located behind the establishment, along the hydrangea hedge on the hotel side or at the end of the Nivern Bihan dead-end perpendicular to the hedge of the residential building (to the left of the dead-end). Please park only in these areas and do not park in the parking lot of the competing hotel located below the Brit Hotel parking lot.

 

Minor Children:

Minors accompanying the client are under the full responsibility of the accompanying adult both inside and outside the establishment. In case of a problem, the client will be held liable.

 

Bar - Terrace - Dining - Extras & Departure from the Hotel:

The hotel terrace is reserved for guests who order drinks directly from the hotel.

 

Departure from the Hotel:

- All extras (bar, dining in the hotel, additional services, etc.) must be paid on-site before departure. In the absence of payment for these services, the amounts will be directly debited.

- Key return on the day of departure:

We kindly ask our valued guests to vacate the rooms and return the keys to the hotel reception by 10:30 AM.

If you wish to have a late check-out, please check the current rates and inform the reception desk. In case of late key return, a supplement of 15 euros per started hour will be charged. A room check may be conducted with or without the presence of the client. Arriving outside the reception hours (before 4:00 PM or after 8:00 PM)

 

 

**Pets:**

Dogs and cats are welcome in the establishment for a daily fee; please inquire about pricing at the reception desk. Dogs and cats are not allowed access to the breakfast room and reception area. For the well-being of the animal, it is strictly forbidden to leave your pet in the car overnight without supervision.

 

**Lost Items / Theft & Damage within the Hotel:**

Items left or abandoned may be sold under the conditions provided by the law of March 31, 1896. If the client requests the return of their belongings by parcel or mail, it must be done with tracking and insurance for valuable items. Shipping will be arranged after the client pays the shipping fees. The hotel is equipped with technological products such as televisions and connection boxes in the rooms. In case of theft or damage in the hotel (e.g., damaged paint, damaged or stolen decorative objects, damaged lighting, torn curtains, scratched windows, loss of key set, partial or complete bedding damage, non-compliance with the smoking ban, etc.), a hotel night will be charged, or more depending on the estimate of damages and restoration work (with supporting quotes).

 

**Fire Alarm:**

The establishment is equipped with a fire safety control panel, including red manual activation buttons located at several points in the hotel. They should only be activated in case of fire. Any accidental activation of the fire alarm due to non-compliance with this provision will incur a charge of €200 for the restoration of the fire safety system, or more depending on the estimate of damages and restoration work (with supporting quotes).

 

**Assistance & Force Majeure Events - Insurance:**

The establishment does not have a night watchman. In case of medical assistance, you can dial 18 (fire brigade), 15 (emergency medical services), or 17 (police emergency). For any other assistance, you can call 02 96 47 48 07 between 8:00 PM and 7:00 AM.

 

**Complaints:**

Any request for information or complaint must be addressed either to the concerned hotel or to the Brit Hotel Development Customer Service (Brit Hotel Development, Neptune Building, 22 rue des Landelles 35135 CHANTEPIE), which will mediate between the parties. Hotels are operated by companies legally independent of Brit Hotel Development, with which they are linked by a brand license agreement, and are therefore solely responsible for any damages to customers. The client is invited to submit any complaint related to a reservation or stay promptly/within 15 days to facilitate processing. Additionally, they should report any inconvenience during their stay to limit potential consequences. The client is urged to present any complaints promptly to facilitate their handling under the best conditions. I acknowledge having read these general sales conditions before making my reservation. Therefore, my reservation implies my full acceptance of Brit Hotel's general sales conditions and their entirety, without reservation. Any disputes relating to the formation, execution, and termination of contractual obligations between the parties that could not be settled amicably will be submitted to Tourism and Travel Mediation (https://www.mtv.travel/). In case of failure, disputes will be brought before the competent French courts of the hotel's registered office, including payment disputes and other recovery procedures.

- French mediation website: http://www.mediation-conso.fr

- European online dispute resolution platform for consumer disputes: http://ec.europa.eu/consumers/odr/

- The Club of Mediators: clubdesmediateurs.fr

- The European Consumer Center: www.europe-consommateurs.eu